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Noise Contour Events

Privacy Policy

Privacy Policy for Noise Contour Events

Effective Date: 24th October 2024

At Noise Contour Events, we are committed to safeguarding the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, and share your personal data when you visit or make a purchase from our website, www.noisecontour.com, in compliance with the General Data Protection Regulation (GDPR) and other applicable data privacy laws.

By using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is:

Noise Contour Events
Address: 71 Petra St, East Fremantle, WA 6158, Australia
Email: noisecontour6160@gmail.com
Website: www.noisecontour.com

2. What Personal Data We Collect

We may collect, store, and use the following categories of personal data:

a) Information You Provide

  • Contact Information: Your name, email address, mailing address, and phone number when you make a purchase or contact us.
  • Payment Information: Your billing information, including credit card details, which are processed securely via third-party payment gateways.
  • Account Information: When you create an account, we collect login details, such as username and password.
  • Event Information: Information related to your attendance at events, including ticket purchases and preferences.

b) Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Referral URL
  • Cookies (see more details in our Cookie Policy below)

c) Sensitive Data

We do not collect or process any sensitive personal data (e.g., health, religious beliefs) unless explicitly provided by you with your consent for specific purposes.

3. How We Use Your Data

We use your personal data for the following purposes:

a) Providing and Improving Services

  • To process and manage your orders, including ticket sales.
  • To provide customer support and respond to your inquiries.
  • To manage your account on our website.

b) Marketing and Communications

  • To send you promotional emails, newsletters, and marketing communications about our events, offers, and updates. You can opt out of these communications at any time by following the unsubscribe instructions provided in the emails or contacting us directly.

c) Legal and Compliance

  • To comply with legal obligations, resolve disputes, and enforce agreements.
  • To protect against fraud and ensure the security of our website and services.

4. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases to process your personal data:

  • Consent: When you provide consent to receive marketing communications or when you voluntarily provide sensitive data.
  • Contractual Necessity: To process your ticket purchases and provide the services you request.
  • Legitimate Interests: For security, fraud prevention, and improving our services, where your interests do not override these purposes.
  • Legal Obligations: To comply with applicable legal requirements, such as tax laws or responding to legal requests.

5. Sharing Your Data

We will never sell your personal data. However, we may share your data with trusted third parties under the following conditions:

a) Service Providers

  • We may share your data with third-party service providers who help us run our business, such as:
    • Payment processors (e.g., Stripe, PayPal)
    • Email marketing platforms
    • Website hosting and analytics services
    • Event management platforms

b) Legal Requirements

  • We may disclose your personal data if required by law, court order, or government regulations.

c) Business Transfers

  • If Noise Contour Events is involved in a merger, acquisition, or sale of assets, your data may be transferred to the new owner as part of the business assets. In such cases, you will be notified of any change in data processing.

6. International Data Transfers

As we are based in Australia, your personal data may be transferred and processed outside the European Economic Area (EEA). Where such transfers occur, we ensure that your data is protected through appropriate safeguards, such as standard contractual clauses or other legal mechanisms recognized by the GDPR.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements.

  • Customer Data: We retain order-related information for up to 7 years to comply with tax and accounting obligations.
  • Marketing Data: Data used for marketing purposes will be retained until you opt out or withdraw your consent.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You can request that we correct any inaccurate or incomplete data.
  • Erasure: You can request the deletion of your data when it is no longer necessary for the purposes for which it was collected.
  • Restriction: You can request that we restrict the processing of your data in certain circumstances.
  • Portability: You have the right to request a copy of your data in a structured, commonly used, and machine-readable format.
  • Objection: You can object to the processing of your data for direct marketing purposes.
  • Withdraw Consent: If we process your data based on consent, you have the right to withdraw consent at any time.

To exercise any of these rights, please contact us at noisecontour6160@gmail.com. We will respond to your request within one month, as required by GDPR.

9. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our website uses SSL encryption to secure data transmission, and we regularly review our data protection practices.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These may include:

  • Strictly Necessary Cookies: Required for the operation of our website.
  • Performance and Analytics Cookies: Used to collect information about how visitors use our website, helping us improve functionality.
  • Marketing Cookies: Used to deliver relevant advertisements to you.

You can control the use of cookies through your browser settings and opt-out of marketing cookies. For more information, please refer to our Cookie Policy.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will notify you of significant updates through email or on our website. The updated Privacy Policy will be effective as of the Effective Date listed at the top of this policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this